Refund policy

Refunds //

Farooq Wear has a strict no-refund policy on all items after purchase unless the item is faulty, damaged, or incorrect.

Exchanges //

We do not offer exchanges for change of mind after an order has been shipped.

Faulty or Incorrect Items //

In the event that you receive a faulty, damaged, or incorrect item, please contact us at farooqwear@outlook.com within 7 days of receiving your order.

To qualify for an exchange or store credit, the item must be:

• In the same condition you received it
• Unworn and unused
• In its original packaging
• With tags attached (where applicable)

We may request photos of the item to assess the issue and determine eligibility.

If approved, we will offer either a replacement of the same item (where available) or store credit. 

Return Shipping //

Customers are responsible for the cost of returning items to us unless the item received was faulty or incorrect.

If you are located in Sydney, Australia, please contact us to discuss a local drop-off option.

Lost or Damaged Parcels //

Farooq Wear is not responsible for parcels that are lost, stolen, or damaged after they have been shipped.

Any claims regarding lost or damaged parcels should be made directly with the postal or courier service used for delivery.

Order Cancellations & Changes //

If you need to cancel or make changes to your order, please contact us as soon as possible.

We can only process cancellations, size changes, colour changes, or product swaps if the order has not yet been packed or shipped.

Once an order has been shipped, we are unable to make any changes.

Policy Updates //

Farooq Wear reserves the right to correct, update, or amend this Refund & Returns Policy at any time without prior notice.

Last Updated: June 2026